At Rylee Reflex, we are committed to providing you with the best quality products. We understand that sometimes things don’t work out as expected, and we want to make the process as easy as possible.

1. Return Policy

We offer a return policy for items that are damaged or defective upon delivery. If you receive a product that is not in the condition you expected, please contact us immediately. Returns will only be accepted within 1-3 days of receiving the product.

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to us at [email protected] within 1-3 days of receiving the product.
  2. Provide Details: Include your order number and a description of the issue with the product.
  3. Return Approval: Once your return request is approved, you will be given instructions on how to return the item.

Please note that products must be returned in their original condition with all packaging intact.

2. Refund Policy

Refunds are issued for items that are returned due to defects or damages. Since we operate on a cash on delivery basis, refunds will be processed in the form of a cash refund at the time of return. We aim to complete the refund process as quickly as possible once the returned item is received and inspected.

Refunds will be issued for the full amount of the product price, excluding any delivery charges.

3. Non-Returnable Items

Certain items, such as those that have been used or tampered with, are non-returnable. We do not accept returns for change of mind or items purchased incorrectly.

4. Damaged or Defective Items

If your item arrives damaged or defective, we apologize for the inconvenience. Please contact us as soon as possible, and we will guide you through the return and refund process.

5. Shipping Costs for Returns

In the case of a return for a damaged or defective product, Rylee Reflex will bear the return shipping cost. However, if the return is due to a change of mind or incorrect purchase, the return shipping will be at your expense.

6. Contact Us

For any questions or to request a return or refund, please contact us at:
Email: [email protected]